Frequently Ask Questions

2. How to cancel Invoice if already paid in the cashier?

On the same day transaction, user can un-post official receipt and un-tag the Invoice to be able to cancel the Invoice from Service, Parts and Vehicle Sales.

3. How to process parts for return that is already issued to service if already processed month-end?

DMIS has a Return Parts from Service feature. (Kindly request for demo)

4. How to change service advisor if repair order is already created?

In Service Counter, user can edit the by right clicking the Repair Order transaction and change the assigned Service Advisor. This can be done if user has granted access to change.

5. How to edit the cost of parts if there is already have an issuance?

DMIS has a Parts Cost Adjustment feature. (Kindly request for demo)

6. How to Add new Technician or Service Advisor in Service Module?

New Technician and SA can be added in HRMS module. There is an option to tag as technician or SA.

7. How to update conduction number into plate number?

Updating vehicle details is located in TABLES > Customer Vehicle Maintenance.

8. How to apply discount in parts over the counter?

There is a yellow key button that can be click to enable and apply discount, this is located above the remarks field.

9. How to add new DMIS user?

New DMIS users can be added in DSA which is controlled by your IT, System Administrator or DMIS Coordinator.

10. How to apply insurance participation in Billing system?

In Billing System, click edit to enable participation the check box. Then select the insurance company and save. Press F2 button to appear the window for allocating amount on Labor, Parts, Accessories and Materials. 

11. How to add financing company in Sales module?

In Table, click the financing company button. Click add, click the three dotted button and select financing company from the customer masterfile. Fill up the remaining fields and then save.

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